CANCELLATION & NO SHOW POLICY
CANCELLING APPOINTMENTS
When you book an appointment, you are holding a space in the schedule that is no longer available to other patients.
We understand that there may be times when you need to cancel your appointment, however giving as much notice as possible will allow another patient access to that appointment time.
If you need to cancel your appointment, please give at least 12 hours notice. You can do this by replying to the appointment reminder text message you receive the day before your appointment.
You can also cancel your appointment by directly emailing us at info@thejointmuscleco.com.au, texting/phoning the clinic number on 07 54 978 941 or 0418 883 792, or via the online booking portal you used to make the appointment.
If you cancel or reschedule on the day of your appointment, The Joint & Muscle Co reserves the right to charge a $45 late cancellation fee.
NO-SHOW/MISSED APPOINTMENT POLICY
If you don't show up for your appointment, we'll give you a call or text to make sure that everything is ok.
When you miss an appointment without calling this can impact other patients and scheduling of the clinic, especially in peak times.
If you don't show or you miss an appointment, The Joint & Muscle Co reserves the right to charge the full amount of your treatment fee.
*Late cancellation & missed appointment fees are not subject to any rebate from Medicare, DVA, private health insurance or Work-Cover. *
ARRIVING LATE POLICY
Your standard appointments are 25 - 30 minutes. We understand that unanticipated events occasionally happen and you may be running late for your appointment. Please let us know as soon as possible via text or phone call. If you arrive late to your appointment your time will be shortened as this will impact other patients whose appointment times follow yours. Regardless of the length of the treatment, you will need to pay the full appointment fee.
When you book an appointment, you are holding a space in the schedule that is no longer available to other patients.
We understand that there may be times when you need to cancel your appointment, however giving as much notice as possible will allow another patient access to that appointment time.
If you need to cancel your appointment, please give at least 12 hours notice. You can do this by replying to the appointment reminder text message you receive the day before your appointment.
You can also cancel your appointment by directly emailing us at info@thejointmuscleco.com.au, texting/phoning the clinic number on 07 54 978 941 or 0418 883 792, or via the online booking portal you used to make the appointment.
If you cancel or reschedule on the day of your appointment, The Joint & Muscle Co reserves the right to charge a $45 late cancellation fee.
NO-SHOW/MISSED APPOINTMENT POLICY
If you don't show up for your appointment, we'll give you a call or text to make sure that everything is ok.
When you miss an appointment without calling this can impact other patients and scheduling of the clinic, especially in peak times.
If you don't show or you miss an appointment, The Joint & Muscle Co reserves the right to charge the full amount of your treatment fee.
*Late cancellation & missed appointment fees are not subject to any rebate from Medicare, DVA, private health insurance or Work-Cover. *
ARRIVING LATE POLICY
Your standard appointments are 25 - 30 minutes. We understand that unanticipated events occasionally happen and you may be running late for your appointment. Please let us know as soon as possible via text or phone call. If you arrive late to your appointment your time will be shortened as this will impact other patients whose appointment times follow yours. Regardless of the length of the treatment, you will need to pay the full appointment fee.
Safe Pain Management
LOCATION
THE JOINT & MUSCLE CO
19 Buttress Court
Burpengary East Qld 4505
(From Bruce Hwy, take Exit 146 turnoff.)
19 Buttress Court
Burpengary East Qld 4505
(From Bruce Hwy, take Exit 146 turnoff.)
HOURS
Monday - 9am - 5pm
Tuesday - 9am - 7pm
Wednesday - 9am - 5pm
Thursday - 9am - 7pm
Friday - 9am - 5pm
(Excludes public holidays.)
Tuesday - 9am - 7pm
Wednesday - 9am - 5pm
Thursday - 9am - 7pm
Friday - 9am - 5pm
(Excludes public holidays.)
TELEPHONE
EMAIL
PAYMENTS
It is our policy that payment of your account is made at the time of treatment. We accept; MasterCard, Visa, Cash & Eftpos. HICAPS (major private health funds). Dept. Veteran Affairs (DVA), Work Cover and Chronic Disease Management patients.
Safe and Effective Pain Management
It is our policy that payment of your account is made at the time of treatment.
We accept; MasterCard, Visa, Cash & Eftpos. HICAPS (major private health funds). Dept. Veteran Affairs (DVA), Work Cover and Chronic Disease Management patients.
We accept; MasterCard, Visa, Cash & Eftpos. HICAPS (major private health funds). Dept. Veteran Affairs (DVA), Work Cover and Chronic Disease Management patients.
LOCATION
THE JOINT & MUSCLE CO 119 Buttress Court Burpengary QLD 4505 Google map link (From Bruce Hwy, take Exit 146 turnoff.) |
OURS
Monday - 9am - 5pm Tuesday - 9am - 7pm Wednesday - 9am - 5pm Thursday - 9am - 7pm Friday - 9am - 5pm (Excludes public holidays.) |
© Copyright 2020 The Joint & Muscle Co | ABN 91 398 438 181 | Website by MT Wilson
Cancellation Policy
Cancellation Policy
LOCATION
THE JOINT & MUSCLE CO 19 Buttress Court Burpengary East QLD 4505 Google map link (From Bruce Hwy, take Exit 146 turnoff.) |
HOURS
Monday - 9am - 5pm Tuesday - 9am - 7pm Wednesday - 9am - 5pm Thursday - 9am - 7pm Friday - 9am - 5pm (Excludes public holidays.) |
PAYMENTS
It is our policy that payment of your account is made at the time of treatment. We accept; MasterCard, Visa, Cash & Eftpos. HICAPS (major private health funds). Dept. Veteran Affairs (DVA), Work Cover and Chronic Disease Management patients. |
© Copyright 2021 The Joint & Muscle Co | ABN 91 398 438 181 | Website by MT Wilson
Cancellation & No Show Policy
Cancellation & No Show Policy